Canny Autopilot

Canny Autopilot is an AI tool that automates customer feedback operations. It collects, organizes, and analyzes requests from multiple channels so product and support teams don’t miss important insights.

Collect feedback from key channels

Autopilot connects to sources like Intercom, Help Scout, Zendesk, Gong, and more. It turns comments, support tickets, and call transcripts into a single stream, giving teams one consolidated view of customer needs and pain points.

Deduplicate, organize, and find insights

The model detects duplicate requests and merges them automatically, keeping your feedback board clean and your counts accurate. Search and topic-based grouping help teams quickly find relevant feature requests and bug reports.

Support prioritization and product decisions

With cleaned, structured feedback, teams can justify roadmap decisions with real customer demand. You can see which features are requested most often, how expectations change over time, and which issues may impact retention—reducing manual work and speeding up the feedback-to-release cycle.