Kerplunk focuses on spoken language, turning employee and customer conversations into measurable business metrics. It analyzes what’s said in meetings, calls, and interviews to identify patterns tied to engagement, culture, and performance.
Speech analytics for HR and people management
Kerplunk helps HR teams and managers better understand employee sentiment and motivation based on real conversations. It can surface signals related to:
- Burnout risk
- Trust levels
- Team interaction quality
This reduces reliance on formal surveys and provides a more direct view of what’s happening day to day.
Connecting conversations to business outcomes
The system links speech patterns to key metrics such as:
- Employee retention
- Productivity
- Service quality
Leaders can see which phrasing, communication styles, and topics correlate with stronger results, then adjust training and internal communications more precisely.
Data-driven decisions from real speech
Kerplunk converts “soft” conversational signals into structured data and dashboards. This supports decision-making across HR, operations, and customer experience using both quantitative metrics and what people actually say.
