SurveySparrow

SurveySparrow is a customer feedback platform that turns responses into structured data and actionable CX insights. It centers on a unified Voice of Customer (VoC) system that collects input from multiple channels and analyzes it with AI.

CX analytics with CogniVue

SurveySparrow’s CogniVue module processes large volumes of feedback to identify key themes, sentiment, and friction points across the customer journey. Instead of only seeing scores, marketing and product teams can understand what drives dissatisfaction or loyalty, track changes over time, and pinpoint areas to improve.

Collect feedback across channels

SurveySparrow supports surveys through several customer touchpoints, including:

• Email
• Social media
• Website
• Messaging apps

It also emphasizes WhatsApp, letting customers respond in a familiar interface while results flow directly into the central VoC system.

Built for CX-focused teams

SurveySparrow fits organizations that measure customer experience with standard metrics, including:

• NPS
• CSAT
• CES

It’s useful for marketing, support, product, and CX teams that need to connect the voice of the customer to concrete business decisions.