Unthread is an AI-native helpdesk built directly into Slack. It turns Slack messages and threads into trackable tickets, helping teams manage internal and customer support without leaving their workspace.
Ticketing and automation in Slack
Unthread treats conversations as tickets and streamlines the workflow with AI-assisted handling.
Convert threads and messages into tickets
Assign owners and track status in Slack
Prioritize requests and reduce manual triage
Use agentic AI to speed up resolution
Built for cross-functional support teams
Unthread fits teams that run support processes in Slack and need clearer ownership and visibility.
IT and internal helpdesk
HR requests
Customer support
RevOps and other operations teams
Knowledge base, analytics, and integrations
Unthread includes tools to improve support quality over time.
AI identifies knowledge base gaps and suggests articles to create or update
Analytics highlight bottlenecks in support workflows
Automations and integrations connect Unthread with other tools for end-to-end processes
