Yandex Neurosupport is an AI assistant for contact centers that analyzes customer messages and suggests accurate replies for agents in real time. It reduces routine work so teams can resolve requests faster and more consistently.
What it does
Built on fine-tuned YandexGPT models, Neurosupport generates response suggestions based on your company’s context and knowledge sources.
Generates replies in about 1 second
Offers up to 4 response options
Syncs with CRM systems
Uses corporate knowledge bases
Handles up to 1,200 concurrent requests
Keeps conversation context
Detects emotions in messages
Reported to speed up responses by 20%
Yandex reports that in Yandex Taxi, the service reduced request handling time by 12% and increased resolved inquiries by 18%.
Deployment and access
Neurosupport is available via Yandex Cloud and can be integrated into internal platforms. It can be launched via API or installed on a company’s servers.
Create a Yandex Cloud account
Request access to Neurosupport
Set up API integration
Upload company data and connect your CRM
Test with an agent team and evaluate suggestion quality
The product is in beta and is available for free upon request. A paid version is expected with pricing based on request volume. It supports Russian and English.
