BoldDesk is an AI-powered customer support platform that brings help desk, live chat, and a knowledge base into one system. It helps teams respond faster, reduce agent workload, and improve customer satisfaction.
Agentic AI for support teams
BoldDesk uses an agentic AI approach: instead of only suggesting replies, it assists with end-to-end ticket handling and knowledge workflows.
- Classify and route tickets automatically
- Suggest solutions and draft responses
- Use and maintain a shared knowledge base to speed up resolutions
Omnichannel and scalable
BoldDesk centralizes conversations from multiple channels in a single interface, making it easier to manage high volumes as your team grows.
- Live chat
- Other supported channels
Enterprise features without enterprise pricing
The platform includes advanced capabilities typically found in larger suites, while positioning itself as a cost-effective option.
- Custom workflows and automations
- Reporting and analytics
- Knowledge management
- Integrations with other business tools
