Brandwise is an AI customer support agent built for DTC and e-commerce brands. It helps teams respond to customer questions quickly and consistently while keeping the brand’s tone.
Omnichannel support
Brandwise handles customer requests across common support touchpoints and reduces the load on human agents:
- Email inquiries
- Social comments
- Direct messages (DMs)
- Social moderation and replies
Shopify actions and workflows
Beyond drafting responses, Brandwise can automate routine Shopify operations to speed up resolutions and keep customers updated:
- Order tracking updates
- Returns-related requests
- Order status changes and customer notifications
- Other common Shopify support tasks
Built to scale support
Brandwise fits brands that need to resolve repetitive questions faster, maintain strong response-time targets, and scale support without growing headcount at the same rate.
