Chat360 is an omnichannel customer experience (CX) platform built on agentic AI for sales and customer support. It brings WhatsApp, your website, and social channels into one workspace, where AI assistants handle conversations with awareness of context and business goals.
Agentic AI assistants for sales and support
Teams can configure digital agents to qualify leads, answer common questions, guide customers through the funnel, and help close deals. Assistants can follow predefined flows, learn from company data, and adapt to different industries.
- Lead qualification and routing
- FAQ and customer support automation
- Guided sales conversations and funnel progression
- Industry-specific setups (e.g., retail, automotive, finance, real estate)
Voice bots with Voice360
Chat360 also supports voice interactions through the Voice360 module, designed for call centers and inbound/outbound calls. It generates human-like voices for first-line support, notifications, and simple operations, helping reduce operator workload.
Integrations and scalable communications
Chat360 can fit into existing stacks by connecting with CRM systems, messengers, web widgets, and other channels. This enables a continuous customer journey where conversation history and customer data carry across channels, helping teams scale without losing messages.
- CRM and channel integrations
- Shared conversation history across touchpoints
- Centralized management for multiple channels
