CX Genie is an AI platform for customer support and engagement built around smart agents and automated conversation workflows. You can create custom AI assistants, train them on your company materials, and connect them to your website, messengers, and other channels.
24/7 AI agents for support
CX Genie agents handle routine requests, manage incoming conversations, and perform initial customer qualification. They run around the clock, keep conversations personalized, and reduce the load on human operators so your team can focus on complex cases.
No-code workflows for repeatable tasks
Workflows help automate common support processes through visual templates, without coding:
- Chat routing and triage
- Handoff from AI to a human agent
- Data collection during conversations
- Follow-up notifications
Human + AI collaboration
CX Genie supports smooth escalation to live agents. In a shared interface, the team can monitor conversations, take over a chat from an AI agent, adjust responses, and improve the system using real support cases over time.
