DeepConverse is a generative AI platform for customer support automation. It helps teams reduce agent workload and speed up request handling by combining AI agents, cognitive search, and ticketing automation to resolve up to 80–90% of inquiries without human involvement.
AI support agents
DeepConverse builds virtual agents that understand natural language, use your knowledge base, and respond in real time. They can run 24/7 and guide customers through common workflows without waiting for a live agent.
- Natural-language understanding for customer questions
- Knowledge base and FAQ-based answers
- Always-on coverage for routine and complex scenarios
Cognitive search and ticket automation
The cognitive Answer Engine improves search across help content, returning relevant answers even when queries are vague or phrased differently. Ticket automation and interactive guides help structure requests, set priorities, and route issues to the right teams.
- Semantic search across support content
- Automated ticket creation, prioritization, and routing
- Interactive guides to collect the right details upfront
Cost control and scaling
DeepConverse is designed to lower support costs, reduce first-response time, and improve customer satisfaction as support volume grows.
