Freshworks

Freshworks is an enterprise platform that streamlines IT service management and customer support with built-in AI. It helps support teams, service desks, and IT departments respond faster to requests, improve customer and employee satisfaction, and reduce operational overhead.

AI assistants for ITSM and support

Freshworks’ core products include Freshservice for IT Service Management and Freshdesk for customer service. Both use the Freddy AI assistant to help teams work through tickets more efficiently.

• Analyze incoming requests and categorize them
• Recommend next steps and agent actions
• Automatically resolve common, repeatable issues
• Reduce ticket handling time and agent workload

Built for teams of any size

Freshworks is used by more than 75,000 companies worldwide. The interface and workflows are designed for quick rollout so teams can start seeing measurable improvements sooner.

Try it with a demo or free trial

Freshworks offers demos and a free trial period so you can test ITSM, support workflows, and AI features on your own processes before committing budget or infrastructure.