Glassix

Glassix is a customer support platform that combines an omnichannel inbox with AI automation. It brings business conversations into one place to help teams respond faster, keep service consistent across channels, and reduce missed requests.

Unified omnichannel inbox

Glassix consolidates messages from multiple channels into a single interface, so support teams don’t have to jump between tabs and tools.

• Centralized inbox for customer conversations across channels
• Fewer lost requests and easier quality control
• Clearer workflow for day-to-day support operations

AI automation and chatbots

Glassix uses AI to handle common support tasks, including initial responses and routing conversations to the right agent. Rules-based assignment helps teams scale without sacrificing speed or service quality.

• AI-assisted auto-replies for routine questions
• Automated routing and assignment to the right agents
• Chatbots for repetitive tasks and high-volume inquiries

Built for growing teams

Glassix can work for small support teams as well as larger brands with high message volume. It also offers a free trial with no credit card required to test the inbox, AI features, and ticketing in real workflows.