Gorgias

Gorgias is a conversational AI platform built for ecommerce brands, combining customer support automation with sales-focused conversations.

Conversational AI for support and sales

Gorgias AI Agent handles on-brand customer chats, answers up to 60% of inquiries automatically, and can provide personalized product recommendations to help improve conversion while reducing support workload.

One workspace for customer communications

Gorgias brings key support tools into a single interface so teams can respond faster and keep a consistent brand voice across channels.

• Helpdesk for managing customer tickets
• Live chat for real-time conversations
• FAQ tools to deflect common questions
• Unified customer context, including order and conversation history

Built for Shopify and ecommerce stacks

Gorgias integrates deeply with Shopify and other ecommerce tools. It’s used by more than 15,000 stores worldwide to support growth with more efficient, personalized customer communication.