Hexaloop is an AI customer support system designed to do more than chat. Instead of long back-and-forth conversations or creating tickets, it can resolve common requests automatically by taking the required actions.
Support that takes action
Hexaloop connects to order data and internal company systems to perform specific operations directly from the support flow. Customers get an outcome in the same chat window, not just a templated reply.
- Change a delivery address
- Update an order status
- Check and verify order details
Faster handling with lower support load
The product is positioned to reduce support costs and speed up request handling. The website cites metrics such as up to 80% cost reduction and an average resolution time of about 90 seconds. The AI runs 24/7 and can handle multiple requests in parallel.
Measuring impact
Hexaloop includes tools to evaluate effectiveness before rollout.
- ROI calculator to estimate savings from automation
- Demo scenarios to test how the AI handles typical customer requests in real time
