Intercom AI is built into the Intercom platform to automate and improve customer support, primarily through chat-based assistance. It helps teams respond faster, reduce agent workload, and keep answers consistent by using your help content and support data.
Customer support automation
Key Intercom AI capabilities include:
- Fin AI Agent: automatically resolves up to 50% of customer requests without a human
- Omnichannel Support: support across multiple channels, including video intercom
- Fin AI Copilot: an AI assistant that helps support agents while they work
- AI Insights & Reporting: analytics and reporting to improve support performance
- Intercom's Help Center: enables customers to find answers on their own
Getting started and pricing
Intercom AI is available in a 14-day free trial via the web app after signup at intercom.com (note: intercom.ru does not exist). To use it, connect Intercom to your website or app, enable Fin AI Agent and Fin AI Copilot, and provide access to your knowledge base and FAQs for training. After the trial, pricing starts at $74/month. The platform is available in English.
