Jio Haptik

Jio Haptik is a platform for building enterprise conversational AI agents designed for scalable customer experience (CX). It’s aimed at mid-sized and large organizations that need to automate high volumes of customer conversations while maintaining consistent service quality.

Support, sales, and voice agents

Teams can deploy different types of agents depending on the channel and goal:

• Customer support agents that understand natural language and handle common requests
• Sales agents that answer questions, provide recommendations, and guide customers through purchase
• Voice agents for phone-based interactions

No/low-code builder for faster rollout

Jio Haptik includes a no/low-code builder so teams without deep engineering resources can create and refine conversational flows, connect agents to existing systems, and roll out solutions across large traffic volumes.

CX and efficiency metrics

The platform is positioned around measurable outcomes, including:

• Reducing time spent by human agents
• Improving first response time (FRT)
• Increasing NPS and repeat customer share