Keatext

Keatext is an AI text analytics platform that brings customer feedback into one place and turns it into clear, actionable insights.

Unified CX analytics across channels

Keatext consolidates common feedback sources and analyzes them automatically, reducing the need for manual tagging or complex reporting.

• Reviews and open-text feedback
• Surveys and NPS comments
• Support tickets
• Contact center conversations

Identify drivers and prioritize improvements

The platform highlights what’s driving satisfaction and dissatisfaction, helps uncover blind spots, and pinpoints friction points across the customer journey. It also provides prioritized recommendations to improve products and service, helping connect CX work to measurable outcomes.

Who it’s for

Keatext is designed for customer-focused teams that need faster, data-backed decisions.

• Support and CX teams
• Marketing teams
• Product teams