KnowledgeBase is an AI platform for building and maintaining a knowledge base and hosting an online customer support center. It helps reduce support workload by giving users fast, accurate self-service answers.
AI search and instant answers
QuickAnswer AI search generates a direct response to a customer question without forcing them to scroll through long articles. The system finds the most relevant snippet from your knowledge base and shows it as a ready-to-use answer.
Multiple knowledge bases in one account
Create and manage separate knowledge bases under a single account, for example:
- Customer-facing documentation
- Partner resources
- Internal team docs
- Employee onboarding materials
Integrations with the Text ecosystem
KnowledgeBase connects with:
- LiveChat
- ChatBot
- HelpDesk
These integrations turn your knowledge base into a shared source of truth for chat, ticketing, and automated support flows.
Who it’s for
A good fit for:
- SaaS companies
- E-commerce teams
- Service businesses
- Any product that needs fast answers and self-service support
