KnowledgeBase

KnowledgeBase is an AI platform for building and maintaining a knowledge base and hosting an online customer support center. It helps reduce support workload by giving users fast, accurate self-service answers.

AI search and instant answers

QuickAnswer AI search generates a direct response to a customer question without forcing them to scroll through long articles. The system finds the most relevant snippet from your knowledge base and shows it as a ready-to-use answer.

Multiple knowledge bases in one account

Create and manage separate knowledge bases under a single account, for example:

• Customer-facing documentation
• Partner resources
• Internal team docs
• Employee onboarding materials

Integrations with the Text ecosystem

KnowledgeBase connects with:

• LiveChat
• ChatBot
• HelpDesk

These integrations turn your knowledge base into a shared source of truth for chat, ticketing, and automated support flows.

Who it’s for

A good fit for:

• SaaS companies
• E-commerce teams
• Service businesses
• Any product that needs fast answers and self-service support