Kodif AI Customer Service

Kodif AI Customer Service is a customer support automation platform built for e-commerce and digital products. It uses AI agents to respond faster and more accurately, reduce the workload on human operators, and improve customer satisfaction.

AI agents with real system context

Kodif connects to your internal systems so AI agents can go beyond scripted replies and take action based on customer data and status.

• Access account, subscription, order, and device context
• Check device status
• Change a plan
• Update a delivery address
• Edit a user profile

Ticket automation and smart escalation

The platform handles routine first-line tickets automatically and routes more complex requests to human agents.

• Automate common support scenarios
• Speed up ticket resolution time
• Keep agents focused on non-standard cases

Support across digital channels

Kodif helps you assist customers where they prefer to reach you.

• In-app support
• Website support
• Chat and other digital channels