Kustomer

Kustomer is a customer service CRM that brings AI, customer data, and support workflows into one system to help teams deliver faster, more consistent support.

Omnichannel support in one workspace

Kustomer centralizes conversations from multiple channels so agents can work from a single interface and keep full context.

• Collect messages from different channels in one place
• View the complete conversation history per customer
• Reduce tool switching and missed context

Unified customer profile and analytics

The platform builds a single view of each customer by connecting data from different systems. Its Data Explorer helps turn conversations and events into actionable insights.

• Consolidate customer data into one profile
• Analyze requests and customer events
• Use insights to improve processes and product decisions

Automation and AI assistance

Kustomer uses automation and AI assistants to handle common requests and support agents with suggestions. AI agents can take on routine tasks to reduce response times and improve consistency.

• Automate repetitive support workflows
• Provide agent assistance during conversations
• Use AI agents for routine inquiries and tasks