Olivya is an AI agent platform for customer support that helps you scale service without growing your team. It handles customer requests across chat, email, and phone, providing instant, 24/7 responses.
AI agents trained on your business
Olivya’s AI learns from your company data to understand request context and personalize replies at scale. Beyond handling common questions, it can help build a deeper customer profile so teams can better understand their audience.
Scale support without extra overhead
Olivya reports up to a 10x increase in request-handling capacity and higher customer engagement, including improved conversion from website visits to leads. This can be useful for fast-growing companies that need to maintain service quality as volume increases.
Omnichannel support with human escalation
The platform supports key channels where customers reach out and keeps conversations connected. When issues are complex or unusual, requests can be escalated to human agents while preserving the full interaction history.
- Support channels: chat, email, phone
- 24/7 instant responses
- Escalation to live operators with conversation history
