Open Copilot is an enterprise AI support platform that handles inbound customer requests across phone, web chat, WhatsApp, Slack, email, SMS, and other channels. It helps teams scale support while maintaining response speed and service quality.
Unified communications engine
Open Copilot brings multiple support channels into one system. It can resolve common requests automatically and hand off complex cases to human agents while keeping conversation context.
- Omnichannel intake in a single platform
- Automated handling of routine inquiries
- Smart escalation to live operators for edge cases
- Brand tone and dialogue context support
Built for high-volume support teams
The platform is designed for enterprises and high-load support operations in areas such as fintech, e-commerce, ticketing, banking, and service businesses. Customers include MoneyGram, Mollie, Viva.com, and other brands serving millions of users worldwide.
Integrations and automation
Open Copilot fits into existing infrastructure and workflows.
- Integrations with CRM, helpdesk systems, and internal tools
- Automation for standard scenarios and complex workflows
- Analytics on customer requests to reduce team workload
