Respond.io

Respond.io is an AI-enabled customer communications platform that brings all messaging channels into a shared team inbox. It helps B2C companies scale chats, calls, and campaigns while keeping every customer interaction and context in one place.

One inbox for every channel

Respond.io connects WhatsApp, TikTok, Instagram, Facebook, and other channels, and integrates with CRM systems. A customer can start in chat, continue via a call, and finish over email—your team still sees a single, continuous conversation history.

AI agents and automation

Built-in AI Agents help teams respond faster, handle common questions, and route conversations to the right specialist. The platform also includes native lead management and campaign automation to improve conversion rates and reduce workload for operators.

Built for sales, support, and marketing

Respond.io fits teams that need fast response times, consistent customer relationships, and measurable communication performance:

• Sales teams managing leads and follow-ups
• Support teams handling high chat volume across channels
• Marketing teams running automated outreach and campaigns

Respond.io is used by more than 10,000 B2C businesses worldwide.