Siena AI

Siena AI is a platform of empathetic AI agents built for customer experience in e-commerce. It helps brands automate shopper support while keeping a human tone and personalized responses.

Built for common e-commerce support needs

Siena’s agents focus on typical online store scenarios, helping customers get answers and move through the buying journey.

• Product questions and recommendations
• Shipping, delivery, and returns inquiries
• Order status and post-purchase support
• Guidance during checkout and purchase decisions

Integrates with your existing stack

Siena connects to your helpdesk and commerce tools to use support context and store data. This enables more accurate answers and reduces the workload on your team.

• Helpdesk integrations for ticket context
• Commerce data access for order and customer details

Reviews Agent for customer feedback

Siena also offers a separate Reviews Agent to help manage communication around customer reviews while maintaining a consistent brand voice.