Smith.ai is a hybrid virtual receptionist service that combines AI agents with live, North America-based operators. It’s designed for small and mid-sized businesses that need to answer every call and handle new inquiries quickly.
24/7 call answering and lead capture
Smith.ai can respond around the clock, capture new leads, ask initial intake questions, and pass details into your CRM or other tools. You can configure call flows, greetings, routing rules, and schedules so calls follow the right scripts.
AI plus live receptionists
The AI receptionist handles routine requests such as common questions, basic lead qualification, and collecting contact details. When a call is more complex, it can be handed off to a live operator. This reduces team workload while keeping a human touch when it matters.
Common industries and use cases
Smith.ai is used by a range of service businesses, including:
- Law firms
- Cleaning companies
- Repair services
- Cybersecurity providers
- Other SMBs that rely on inbound calls
From one interface, teams can manage call answering, client intake, and appointment scheduling to reduce missed opportunities and speed up response times.
