Solidroad is an automated quality assurance and training platform for customer support teams, designed to improve performance for both human and AI agents. It helps teams deliver faster, more consistent customer interactions through conversation analytics and targeted coaching.
Automated QA across channels
Solidroad can review and score 100% of customer interactions in seconds, giving managers a complete view of service quality instead of relying on spot checks.
- Phone calls
- Live chat
- Video interactions
- Identify script violations, recurring issues, and coaching opportunities
AI training and customer simulations
The platform generates customized training for agents and uses AI simulations that behave like real customers. This lets support teams practice realistic conversations, handle difficult scenarios, and build skills without risking real customer relationships.
Improving customer satisfaction
By combining QA and training in one workflow, Solidroad closes the loop from customer insights to agent improvement. This supports ongoing quality gains, shorter handling times, and more reliable customer satisfaction outcomes.
