TalkbackAI

TalkbackAI is an AI-powered tool for managing customer reviews and replying quickly across multiple platforms. It helps support teams and business owners save time while keeping a consistent brand voice and improving the quality of public responses.

On-brand auto-replies in your style

TalkbackAI generates thoughtful replies in seconds, including:

• Thank-you messages for positive reviews
• Apologies and empathetic responses for negative feedback
• Clarifying questions to gather details
• Suggested next steps and resolution options

You can tailor tone, wording, and key points so responses sound natural and consistent.

Works where you manage reviews

TalkbackAI supports review workflows on popular services, including:

• Google
• Yelp
• Booking.com
• Etsy

It’s available as a web version and a Chrome extension, so you can respond while moderating reviews.

Who it’s for

• E-commerce teams
• Hotels and hospitality businesses
• Service companies
• Local businesses that receive frequent reviews