tawk.to

tawk.to is a customer support tool that adds a live chat widget to your website. From one workspace, teams can handle real-time chats, manage support tickets, maintain a knowledge base, and use lightweight CRM features.

One inbox for customer conversations

Agents see visitor messages in real time and reply from a single dashboard. You can connect multiple sites and pages, route conversations to the right teammates, and keep a history of past interactions. Ticketing helps ensure requests sent outside business hours don’t get lost.

Knowledge base and public chat pages

In addition to the website widget, tawk.to provides standalone public chat pages. These can be useful if you don’t have a website yet or if you want a dedicated chat link for a specific campaign. The knowledge base lets you answer common questions by sharing article links, reducing the load on support agents.

AI agent for automated replies

The built-in AI agent can handle part of the conversation flow by answering frequent questions, using your knowledge base for context, and handing off complex requests to a human agent. This improves first-response time and helps scale support without adding headcount.