Turbo is an AI tool for real-time voice and text conversations, built to help companies handle customer requests automatically and quickly. The interface is straightforward: a dashboard for integration settings, request statistics, and a dialog log, plus step-by-step guidance for connecting communication channels.
How it works
Turbo acts like a virtual agent. It receives calls or messages, analyzes the request instantly, and generates a response. It also supports more complex dialog logic and routing.
Key capabilities
- Automate inbound customer requests across voice and text
- Instant responses for common questions
- 24/7 availability
- Integrations with popular CRMs and support channels
- Configurable dialog scenarios and rules
- Automatic request routing to the right path or team
- Interaction analytics, including response time and quality details
Recent improvements
Recent updates added support for new languages, improved speech recognition accuracy, faster handling of unusual questions, additional platform integrations, and a refreshed analytics section with deeper breakdowns.
