Velaris

Velaris is an AI platform for Customer Success and post-sales service that helps teams get a complete view of each customer and the work around them. It brings data from multiple sources into one place and turns it into clear, actionable insights for customer-facing teams.

Customer visibility and churn prediction

Velaris provides end-to-end visibility across the customer lifecycle, from onboarding through expansion. Built-in AI models help teams:

• Predict churn risk based on behavior, product activity, and interaction history
• Identify opportunities for upsell and cross-sell
• Track customer health and key lifecycle signals in one view

Personalized customer journeys

Velaris supports orchestrating personalized customer journeys with automated and guided workflows. Teams can:

• Set up trigger-based scenarios and automated touchpoints
• Generate recommendations for CSMs on next best actions
• Respond earlier to risks, improve engagement, and increase LTV

One workspace for Customer Success teams

Core capabilities—analytics, forecasting, task management, and communications—are combined in a single AI solution, reducing manual work and helping Customer Success scale without sacrificing service quality.