Viqal

Viqal is an AI tool for hotels and short-term rentals that handles routine guest communication. It supports conversations across the full guest journey—from the first inquiry and booking to check-in, the stay, and check-out.

Messaging guests already use

Viqal works in familiar channels, including WhatsApp. Guests don’t need to install a separate app or change their habits—questions are handled in the same interface they already use. This helps reduce front desk workload and speeds up responses to common requests.

Virtual concierge and front desk assistant

The AI assistant acts as a virtual concierge, answering questions about check-in, hotel services, house rules, and local recommendations. When a request is complex, it can be handed off to staff, while standard scenarios are resolved automatically without involving the team.

PMS integration and unified guest history

Viqal integrates with property management systems (PMS). This allows messages to reflect booking details, room status, and guest preferences, enabling more accurate and timely communication with less manual work for staff.