Vital is an AI-powered patient experience platform for hospitals and clinics. It connects to electronic health records (EHR) in real time and turns complex clinical data into patient-friendly guidance, updates, and forecasts.
Patient journey support
Vital supports patients across key touchpoints, from the emergency department and admissions through discharge. It helps patients understand what care is happening today, what to expect next, and provides estimated wait times to reduce uncertainty.
Support for clinicians and staff
By automating routine communications and instructions, Vital reduces the burden on clinicians and nursing staff.
- Personalized, easy-to-understand patient instructions
- Fewer repeat questions about logistics and next steps
- More predictable patient flow through clearer expectations
Satisfaction and HCAHPS outcomes
Vital is used in 100+ hospitals and is associated with higher patient satisfaction, shorter perceived wait times, and improved HCAHPS scores. The platform focuses on making the patient experience as clear and consistent as the care itself, supporting both reputation and operational performance.
