Watermelon

Watermelon is a platform for building and running AI agents that handle a large share of customer support. You can create an agent using GPT-level models, train it on your company data, and connect it to the channels where customers contact you.

Build an AI agent in minutes

Watermelon’s AI Agent Builder lets you set the agent’s tone, knowledge, and response flows without heavy coding. Train it on your help center, FAQs, and internal documents, then deploy it across your website, messaging apps, and other support channels.

One omnichannel inbox

All customer conversations—both automated and human-assisted—are managed in a single shared inbox. Your team can see full conversation history, take over complex requests from the AI, and hand off threads between teammates.

Customer profiles and conversation data

Each interaction is saved to a customer profile, keeping messages, actions, and context in one place. This supports analytics, segmentation, and follow-up communication while reducing support workload and improving response times.

Built for growing teams

Watermelon is designed for businesses with rapidly increasing ticket volume, where AI can handle routine questions and agents can focus on edge cases and service quality.