Yandex Neurosupport

Yandex Neurosupport is an AI assistant for contact centers that analyzes customer messages and suggests accurate replies for agents in real time. It reduces routine work so teams can resolve requests faster and more consistently.

What it does

Built on fine-tuned YandexGPT models, Neurosupport generates response suggestions based on your company’s context and knowledge sources.

• Generates replies in about 1 second
• Offers up to 4 response options
• Syncs with CRM systems
• Uses corporate knowledge bases
• Handles up to 1,200 concurrent requests
• Keeps conversation context
• Detects emotions in messages
• Reported to speed up responses by 20%

Yandex reports that in Yandex Taxi, the service reduced request handling time by 12% and increased resolved inquiries by 18%.

Deployment and access

Neurosupport is available via Yandex Cloud and can be integrated into internal platforms. It can be launched via API or installed on a company’s servers.

• Create a Yandex Cloud account
• Request access to Neurosupport
• Set up API integration
• Upload company data and connect your CRM
• Test with an agent team and evaluate suggestion quality

The product is in beta and is available for free upon request. A paid version is expected with pricing based on request volume. It supports Russian and English.