Richpanel is an AI-powered customer support platform built for e-commerce. It helps online stores reduce support workload and costs while keeping service quality high. All customer conversations are managed in a single dashboard across key channels.
AI support for online stores
Richpanel uses AI to automate up to 30% of customer requests within the first 60 days. It combines prebuilt workflows, suggested replies, and customer self-service to reduce repetitive tickets and lighten the load on support agents.
Automate common support scenarios
Provide smarter, faster responses with AI assistance
Enable self-service to deflect routine requests
Lower costs and higher agent productivity
Richpanel positions itself as a way to reduce support spend by at least 30%, including by replacing or optimizing existing helpdesk tools such as Zendesk or Gorgias. AI guidance and task automation help agents work more efficiently and improve response times.
Fast setup and integrations
The platform is designed for quick rollout without complex development, with 24/7 support and ready-made integrations for popular e-commerce and marketing platforms.
Unified inbox for email, live chat, and social channels
Quick implementation for testing impact early
Integrations to scale support as the business grows
