TalkbackAI is an AI-powered tool for managing customer reviews and replying quickly across multiple platforms. It helps support teams and business owners save time while keeping a consistent brand voice and improving the quality of public responses.
On-brand auto-replies in your style
TalkbackAI generates thoughtful replies in seconds, including:
Thank-you messages for positive reviews
Apologies and empathetic responses for negative feedback
Clarifying questions to gather details
Suggested next steps and resolution options
You can tailor tone, wording, and key points so responses sound natural and consistent.
Works where you manage reviews
TalkbackAI supports review workflows on popular services, including:
Yelp
Booking.com
Etsy
It’s available as a web version and a Chrome extension, so you can respond while moderating reviews.
Who it’s for
E-commerce teams
Hotels and hospitality businesses
Service companies
Local businesses that receive frequent reviews
