Aidbase

Aidbase is an AI-powered customer support platform built for SaaS startups and online marketplaces. It helps you set up customer self-service so users can find answers on their own, while your team spends less time on repetitive requests.

AI chatbot trained on your content

Create an AI chatbot that answers customer questions using your knowledge base and product documentation.

• Responds based on your existing help content
• Reduces load on human support
• Improves response speed for common questions

Knowledge base, ticketing, and email in one place

Aidbase combines core support workflows so you can keep context and history across channels.

• Built-in knowledge base for help articles
• Customizable ticket forms to collect the right details upfront
• Unified support email inbox with AI suggestions to handle requests faster

Designed to reduce routine work

By bringing chatbot, docs, tickets, and email together, Aidbase supports a more consistent support experience and helps teams focus on product work instead of manual triage.