Ariglad

Ariglad keeps your knowledge base up to date using real support tickets and product release notes. It reviews recurring questions and documentation gaps, then generates focused suggestions to improve or create articles.

Knowledge base updates from tickets

Ariglad connects to your support system and scans historical requests. Based on what customers ask, it recommends what to document and where existing content needs clarification.

• Suggests new articles to create based on repeated issues
• Flags sections that need clearer steps, examples, or explanations
• Helps reduce repeat tickets by improving self-service content

Product and release note alignment

Ariglad also uses release notes to identify content that became outdated after a product update and to highlight new workflows that should be documented.

• Detects articles that no longer match the current product version
• Recommends updates for new or changed features

Metrics for CS and CX teams

The tool reports how many tickets were analyzed and how many recommendations were generated, giving CS and CX teams a structured way to scale documentation maintenance.

• Tracks processed ticket volume
• Tracks generated recommendations for knowledge base improvements