AssistLoop.ai is an AI agent for customer support that answers questions using your company knowledge base and hands conversations off to a live agent when needed. This reduces support workload and speeds up responses while keeping human oversight.
Instant answers from your knowledge base
AssistLoop.ai connects to existing knowledge sources and uses them to generate accurate responses to common requests.
- Help center and documentation
- FAQ pages
- Internal articles
- Routine support topics like returns, order status, and shipping terms
Smooth handoff to a human agent
When a request falls outside standard scenarios or requires a staff decision, AssistLoop.ai transfers the conversation to your team.
- The customer keeps the full context
- The agent sees the conversation history and can continue without repeating questions
Integrations and agent actions
Beyond text replies, the AI agent can perform actions on the customer’s behalf to shorten resolution time.
- Initiate returns
- Request or verify order details
- Update information in connected systems
