Cognitive Calls

Cognitive Calls is a Voice AI platform for automating inbound and outbound calls over the phone and via the web. It lets you build voice agents that talk with customers in real time, with low latency of about 600 ms.

Call automation for real workflows

Use Cognitive Calls to configure AI agents for scenarios that require natural, live conversation, including:

• Customer support and call handling
• Outbound dialing to contact lists
• Reminders and follow-ups
• Custom phone-based dialog workflows

The platform supports high-volume outbound campaigns, from hundreds to thousands of numbers.

Use cases across industries

Cognitive Calls can be adapted to different business processes, including:

• Surveys and feedback collection
• Reception and front-desk routing
• Outbound sales and lead generation
• Telemedicine
• Online and drive-through ordering
• Employee training and role-play scenarios

Integrations and testing

A built-in playground and demo access help you test dialogs quickly before going live. Cognitive Calls can be integrated into existing systems and used as a foundation for a scalable AI call center.