Convoso is a cloud platform for outbound call centers focused on AI-driven dialing optimization and regulatory compliance. It helps teams improve contact rates, reduce spam labeling risk, and create a more predictable flow of customer conversations.
AI dialing with Convoso Ignite™
Convoso Ignite™ is the core intelligent dialing module. It uses real-time number scoring (DID scoring) and dialing optimization algorithms to improve reach.
- Real-time DID scoring to prioritize better-performing numbers
- Smarter dialing to deliver more answered calls to agents
- More even distribution of load across lines and teams
Performance metrics, sales visibility, and compliance
The interface includes key metrics for managing outbound performance and campaign outcomes, along with tools to reduce compliance risk.
- Tracking for contact rates, conversions, transfers, and sales
- Campaign insights to identify what works and adjust dialing strategy
- Built-in compliance tools to help reduce blocking and rule violations
- Campaign controls for scripts, lists, schedules, and call routing
- Quality oversight through reports and call recordings
