ConvoZen.AI is a conversation analytics platform for contact centers and support teams. It automatically analyzes calls, chats, and online meetings, turning customer interactions into structured data and actionable insights.
Call auditing and quality control
ConvoZen.AI runs AI-based audits across 100% of calls to support continuous, objective monitoring.
- Evaluate service quality and agent performance
- Check script and policy adherence
- Track compliance requirements
- Identify recurring issues and coaching opportunities
Sentiment, insights, and Customer 360°
The platform uses sentiment analysis to understand what customers say and how they feel, based on real conversations.
- Find drivers of churn, purchase drop-offs, and dissatisfaction
- Capture customer feedback at scale
- Consolidate insights into a single Customer 360° profile
WhatsApp AI agents
ConvoZen.AI lets teams create WhatsApp AI agents in minutes.
- Handle common questions automatically
- Reduce agent workload and time spent searching for information
- Speed up responses without adding headcount
