Tidio Copilot is an AI assistant for customer support agents that fits into your existing workflow. It connects to Zendesk, Intercom, Gorgias, and Gmail and suggests ready-to-send replies based on previously handled conversations.
Suggested replies from your conversation history
Copilot analyzes past customer requests across chat, email, and social channels to generate relevant response drafts. Agents can use the suggestion as-is, edit it, or ignore it entirely, helping reduce repetitive manual writing and speed up common requests.
Chrome extension that works in your current tools
Copilot runs as a free Chrome extension. After installing it, you sign in to your Tidio account, connect the helpdesk you use, and add knowledge sources such as:
- FAQs
- Help center articles
- Reply templates
E-commerce support and product recommendations
Tidio Copilot is useful for online stores and services with a high volume of similar questions. Based on prior conversations, it can suggest how to phrase an answer for a specific request and, in some cases, which product to recommend—helping keep responses consistent and reducing team workload.
