Crisp 4

Crisp 4 is an updated platform for asynchronous customer communication, bringing chat, messaging, analytics, and AI tools into one interface. It’s designed for support teams and customer-facing teams that handle conversations daily.

Async support with a new Inbox

The redesigned Inbox helps teams manage customer requests in a structured, easy-to-follow format. An async workflow makes it easier to respond at a sustainable pace while keeping full context and conversation history—useful for distributed teams and high-volume queues.

AI tools and analytics

Crisp 4 adds AI features to speed up support work and improve response quality, alongside expanded reporting to track team performance.

• AI assistance for faster replies and draft responses
• Analytics for response time, team efficiency, and customer satisfaction

Overlay Search and refreshed design

Overlay Search turns on-site search into a self-serve experience so customers can find answers faster and reduce incoming tickets.

Crisp 4 offers a 14-day free trial with all features available and no credit card required.