Hoop is an AI assistant for customer support that works directly in Gmail and automatically drafts replies to incoming emails. It reviews your previous conversations, picks up your business context, and adapts to your writing style.
How Hoop works
- Connect Hoop to your Gmail inbox
- It learns from emails you’ve already sent and starts suggesting ready-to-use replies for common and complex customer questions
- As you edit its drafts, the model learns and becomes more accurate over time
Who it’s for
- Customer support teams handling high email volume
- Sales teams responding to inbound questions and follow-ups
- Founders who spend a lot of time answering customer emails
Why teams use it
- Quick start without complex integrations or building a knowledge base
- You stay in control: Hoop drafts responses, but you decide what gets sent
- Helps speed up ticket handling while keeping a consistent tone
