IllumiChat is an AI-based customer support automation system designed to deliver fast, accurate answers 24/7. It helps reduce agent workload, shorten response times, and maintain a strong customer experience.
AI support chat grounded in your data
IllumiChat can connect to your own knowledge sources and storage, including:
- OneDrive
- Google Drive
- External reference systems
Instead of generic responses, the model uses your connected content to generate contextual answers. This can reduce escalations and repeat tickets.
Integrations with major AI providers
IllumiChat works with multiple AI engines, including:
- OpenAI GPT
- Anthropic
- Google Gemini
You can choose the provider that best fits your requirements for quality, speed, and privacy without changing your existing tool stack.
Setup, deployment, and analytics
IllumiChat guides you through setup steps such as adding knowledge sources, customizing the widget’s appearance, and deploying it on your website or inside products. Built-in analytics help track support metrics, improve answers over time, and estimate savings on human support capacity.
