Language IO

Language IO helps support teams communicate with customers in their native language without building local-language teams. Translation happens in real time inside the tools agents already use.

Built into CRM and helpdesk workflows

Language IO integrates with common enterprise platforms so agents and customers can each read messages in their own language while staying in a single conversation view.

• Integrations with Salesforce, Zendesk, Oracle, ServiceNow, and other enterprise systems
• No copying and pasting into external translators
• Agents see incoming messages in their language; customers receive replies in theirs

Human + AI approach for 150+ languages

The product combines AI translation with glossaries and brand settings to reduce errors and keep wording consistent.

• Glossaries and terminology controls
• Brand and tone preferences to make responses sound more natural
• Scale global support coverage while maintaining a consistent voice

Security and translation quality controls

Language IO emphasizes data protection and translation accuracy, with tools to monitor quality and expand language coverage over time.

• Configurable terminology and quality tracking
• Gradual rollout of additional languages without major infrastructure changes