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AI apps that automate customer support in Zendesk
Macha AI is a suite of AI apps for Zendesk designed to speed up and automate customer support work without leaving the Zendesk interface.
Macha AI helps support teams respond faster and more consistently by generating and expanding replies, suggesting response options, and handling common request patterns.
For teams supporting customers in multiple regions, Macha AI can translate tickets automatically. It also adds intelligent tagging to improve routing and reporting.
Macha AI runs on top of Zendesk and uses modern GPT-generation models. Setup doesn’t require complex development: connect the needed AI widgets, configure scenarios, and use them in daily support workflows.
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