NexxtSupport is an AI-driven platform for automating website customer support and handling inbound requests with configurable chatbots.
Train on your data
The chatbot connects to your company knowledge sources so answers are grounded in your help content rather than generic model output.
- Connect to a knowledge base: help center, documentation, FAQ, and support materials
- Generate responses based on your internal sources
- Set tone of voice, brand style, and dialog flows for different request types
Website widget and 24/7 coverage
NexxtSupport can be embedded on your site in minutes. After setup, the bot handles up to 80% of repetitive questions around the clock and reduces the load on your support team.
- Fast website widget installation
- 24/7 automated replies to common questions
- Escalation of complex cases to human agents
Leads and analytics
Beyond support, NexxtSupport can collect contact details, help qualify leads, and guide users toward a purchase. Built-in analytics highlights what customers ask most, where they get stuck, and which answers need improvement.
- Lead capture and qualification
- Insights into top request topics and friction points
- Feedback loop to refine knowledge and responses
