Nightfall AI Zendesk DLP is an AI-powered data loss prevention (DLP) solution built for Zendesk. It automatically finds and protects sensitive information across tickets, comments, and attachments.
Sensitive data detection in Zendesk
Nightfall AI uses AI models to identify common high-risk data types, helping reduce the chance of data exposure and compliance issues.
- Secrets and credentials
- PII (personally identifiable information)
- PHI (protected health information)
- PCI data (payment card information)
Automated response and remediation
Beyond detection, the tool supports automated actions to reduce manual work for security and support teams.
- Masking/redaction
- Blocking
- Alerts and notifications
- Other automated remediation workflows
SaaS integration for support teams
Nightfall AI deploys as a Zendesk SaaS integration without complex infrastructure changes. It’s designed for support organizations handling large volumes of customer data that need consistent, enforceable data protection.
